return policy

The 7-day return policy gives customers 7 days to consider or request a return after receiving the product. To be eligible for a return, merchandise must be in the same condition you received it, unworn, unused, with tags attached and in its original packaging. At the same time, customers are also required to provide relevant receipts or proof of purchase to assist in processing the application. If you have any questions regarding returns, please contact pluslifedeltamed@gmail.com.

 

Exclusions/ Non-Returnable Items

Certain types of merchandise are not eligible for return services, such as customized products (special orders or personalized products), consumable products (testing reagents), special-priced products, etc. If customers have any questions or concerns regarding a specific product, please contact pluslifedeltamed@gmail.com.

 

Exchange/ Damaged Product

Please inspect your order upon receipt. If the item is defective, damaged or you received the wrong item, please contact pluslifedeltamed@gmail.com immediately so that we can assess the situation and follow up.

 

Refund

Once we receive a customer's return or refund application, a dedicated person will contact us to inform us of the relevant application arrangements. If the return or refund request is approved, the customer will automatically receive a refund via the original payment method within 14 business days. Different banks or credit card companies may take additional time to process your application, so please be patient.

 
If the customer has not received a response within 15 working days after the return or refund application is approved, please contact pluslifedeltamed@gmail.com.

 

EU Cooling-off Period

If the goods are shipped to EU countries, customers will have the right to cancel the order or apply for a return for any reason within 14 days. As stated above, the product must be in the same condition as when you received it, unworn, unused, with tags attached and in its original packaging. At the same time, customers are also required to provide relevant receipts or proof of purchase to assist in processing the application.

 

Privacy Policy

This Privacy Policy describes how Pluslife Hong Kong (the “Website,” “we,” or “us”) collects, uses, and discloses your personal information when you visit the Website, use services, purchase products, or otherwise communicate with this Website (collectively, the “Services”).

 

For the purposes of this Privacy Policy, "you" refers to any relevant service user, including customers, website visitors, or other individuals whose information is collected under this Privacy Policy. Please read this Privacy Policy carefully. If you use and access any related services, you agree to the collection, use and disclosure of personal information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any related services.

 

Changes to our Privacy Policy

We may update this Privacy Policy from time to time and make adjustments based on practices and changes in our operations, legal or regulatory reasons. We will post the revised Privacy Policy on our website, indicate the date it was last updated, and take any other steps required by applicable law.

 

How we collect personal information

In order to provide you with a complete service, we will collect your personal information. As described below, the information we collect and use depends on how you interact with us. In addition to the specific uses listed below, we may also use the collected information to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect our rights and the rights of other service users.

 

We use the term "personal information" to mean information that identifies, relates to, describes or could be associated with you. The following section describes the categories and specific types of personal information we collect. Information you submit directly to us through our Services may include:

 

• Contact information includes your name, address, telephone number and email.
• Order Information includes your name, billing address, shipping address, payment confirmation, email address and telephone number.
• Account Information includes your user name, password, security questions and other information used for account security purposes.
• Customer Support Information includes information you choose to include in your communications with us, such as when you send a message through the Service.

 

Certain features of the Service may require you to provide us with certain personal information directly. You can choose not to provide the requested information, but doing so may result in you being unable to use or access certain features.

 

We may also automatically collect certain information about your interactions with the Service (" Usage Data "). To do this, we may use cookies, pixels and similar technologies (“ Cookies ”). The information collected and used may include: information about how you access and use our website, account information (including device information, browser information, Internet connection information, IP address), and other information about your interaction with the Service.

 

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

 

• Companies that support our website and services, such as Shopify.
• Payment processors such as bank account, credit card, debit card information, billing address, etc. to process your payment in order to process your order and provide you with the requested goods or services and to perform the contract between us and you.
• Partnering Third Parties For example, when you visit our websites, open or click on an email we send you, or interact with our services or advertisements, we or the third parties we partner with may automatically collect certain information using online tracking technologies (such as pixels, web markers, software developer kits, third-party databases and cookies).

 

Any information we obtain from third parties will be processed in accordance with this Privacy Policy.

 

How we use personal information

• Providing Goods and Services We use your personal information to provide you with services in order to perform our contract with you, including processing your payments, shipping your order, sending you notifications related to your account or transactions, establishing and maintaining your account, arranging for shipping, facilitating any returns and other features and functionality related to your account. We may also let Shopify pair your account with other Shopify services you may choose to use to enhance your shopping experience. In such cases, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages by email, text message or post, and showing you advertisements for goods or services. This may include using your personal information to further customize services and advertising on our website and other sites.
• Security and Fraud Prevention We use your personal information to detect, investigate or take action on possible fraud, illegal or malicious activity. If you choose to use the Service and register for an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicate with you and improve the Service. We use your personal information to provide you with customer support and to continually improve our service. This is in our legitimate interests to respond to you, provide you with efficient services and maintain our business relationship with you.

About Cookies

Like many websites, we use cookies on our website. For specific information about cookies we use or related to Shopify, please see https://www.shopify.com/legal/cookies .

 

We use Cookies to support and improve our website and services (including remembering your actions and preferences), perform analytics and better understand how users interact with the Services (in line with our legitimate interests in administering, improving and optimising the Services). We may also allow third parties and service providers to use Cookies on our website to further customize our services, products, and advertising on our website and other websites.

 

Most browsers are set to automatically accept cookies, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies may negatively affect your user experience and may result in some services (including specific and general features) not functioning or being usable properly. Additionally, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, legal purposes, and other reasons governed by this Privacy Policy. Such situations may include:

 

• With vendors or other third parties who provide services on our behalf such as IT management, payment processing, data analysis, customer support, cloud storage, shipping and delivery services.
• With business and marketing partners to provide services and serve advertising to you Our business and marketing partners will use your information in accordance with their own privacy statements.
• When you instruct, request, or otherwise consent for us to disclose certain information to third parties , such as to ship products to you with your consent, or through your use of social media widgets or login integrations.
• Collaborating with our alliance partners or other organizations within our group of companies where it is in our legitimate interest to run our business successfully.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce any applicable terms of service, and to protect or defend the Service, our rights, and the rights of our users or others.

 

We disclose the following categories of personal information and sensitive personal information of users for the purposes mentioned in “How we collect personal information”, “How we use personal information” and “How we disclose personal information” above:

 

category	Recipient Category
Identifiers, such as basic contact details and certain order and account information Commercial messages, such as order information, shopping information, and customer support information Internet or other similar network activities, such as using data Geolocation information, such as location determined by IP address or other technical measures	Vendors and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and Marketing Partners Alliance Partners

 

We will not use or disclose sensitive personal information without your consent.

 

Third Party Websites and Links

Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, please review their privacy and security policies and other terms and conditions.

 

We do not guarantee and are not responsible for the privacy or security of such sites, including whether the information on those sites is accurate, complete or reliable. Other users of the Service and/or users of these third-party platforms may also view the information you provide in public or semi-public places, including information you share on third-party social networking platforms, without limiting the way we or third parties can use that information. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Service.

 

Children's Information

The Service is not intended for use by children and we do not intentionally collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may request its deletion by contacting us using the contact details listed below. As of the effective date of this Privacy Policy, we have no actual knowledge that we have “shared” or “sold” (as those terms are defined in applicable law) the personal information of individuals under the age of 16.

 

Information Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "100% security." In addition, any information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

 

Your Rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain circumstances we may be able to refuse your request where the law permits.

 

• Right of access/right to information You may have the right to request access to the personal information we hold about you, including details of how we use and share it.
• Right to Deletion You may have the right to request that we delete personal information we maintain about you.
• Right to Correction You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right to portability In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and ask us to transfer it to a third party.
• Restriction of Processing You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent If we need your consent to process your personal information, you may have the right to withdraw that consent.
• Appeals If we refuse to process your request, you may have the right to appeal our decision. You can appeal by responding directly to our denial.
• Manage Communication Preferences We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option displayed in the email. If you opt-out, we may still send you non-promotional emails regarding your account or orders you have placed.

 

You can exercise any of these rights by following the instructions on our website or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. Before we can provide a specific response to your request, we may need to collect information from you to verify your identity, such as your email address or account information. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you authorize them to act on your behalf, and may require you to verify your identity directly with us. We will respond to your request promptly and in accordance with applicable law.

 

complaint

If you are dissatisfied with the way in which we have handled your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact information listed below, or to lodge a complaint with your local data protection authority.

 

International Users

Please note that we may transfer, store and process your personal information outside of your country/region of residence. Your personal information is also processed by our staff, third-party service providers and partners in these countries. If we transfer your personal information abroad, we will rely on recognised transfer mechanisms such as the EU Commission’s standard contractual clauses, or any equivalent contracts issued by the relevant competent authority (as the case may be), unless the country to which the data is transferred is determined to offer an adequate level of protection.

 

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your available rights, please contact us at pluslifedeltamed@gmail.com.

 

Last updated: November 29, 2024